![]() Rosalie adds, “If you can listen to the other person with real curiosity and real honesty and speak with sincerity – truly speaking your truth, not covering up, not faking things – then the other person has no other option than to come with you in that sincerity.”Īt THNK, deep listening is a part of almost every leadership program we offer. “That’s always the problem when it comes to difficult conversations: that we are not able to listen to each other and to really hear each other,” Ien says. Unfortunately, it also might be the most difficult. Listening might be one of the most valuable things you can do in a difficult conversation. Make sure that the other person knows what you’re talking about.” Ask the other person if they recognize this before you continue. As Bernice puts it, “Make sure that you’re in the same conversation. Giving context and background to why you’re having a conversation can help get everyone aligned. Bernice advises, “Express things that are objective: something that another person could have observed. Thinking about the best way to approach the conversation.Īt the beginning of your tough conversation, it’s important to explain the context to the other person.Identifying what emotions are connected to this conversation.Reflecting on the purpose of the conversation.Some things you can do to prepare for an upcoming difficult conversation include: Based on input from experienced THNK Faculty members, here are 10 tips to handle tough conversations like the ones listed above.Īs with most professional conversations, it’s important to be prepared.
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